Terms of service
TERMS OF SERVICE
These Terms of Service govern your use of lumosmile.co.uk and your purchase of products from LumoSmile.
By accessing this website or placing an order, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website.
1. ABOUT US
This website is operated under the LumoSmile brand. Throughout the site, the terms “we”, “us” and “our” refer to LumoSmile.
These Terms of Service apply to all users of the website, including without limitation browsers, customers, merchants, and contributors of content.
2. CONTACTING US
For any question relating to your order, delivery, returns, refunds, cancellations, guarantees, privacy, or these Terms of Service, please use the Contact Us form on our website.
We use the Contact Us form as our main contact route for all customer and policy-related requests.
3. USING OUR WEBSITE
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
You must not:
- misuse the website;
- introduce viruses, malware, or other harmful material;
- attempt to gain unauthorised access to the website, its servers, or connected systems;
- use the website for fraudulent or unlawful purposes.
We may suspend, restrict, or terminate access to the website if we reasonably believe there has been misuse.
4. PRODUCTS
We aim to ensure that all product descriptions, images, pricing, and other content on our website are as accurate as possible.
However:
- product images are for illustrative purposes only;
- packaging may vary from time to time;
- colours may appear differently depending on your device;
- minor differences between website images and the physical product may occur.
We reserve the right to change, discontinue, or update products, pricing, packaging, promotions, and specifications at any time without notice.
5. ORDERS
When you place an order through our website, you are making an offer to purchase the selected product(s).
All orders are subject to availability and acceptance.
After placing an order, you should receive an order confirmation. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including where:
- the product is unavailable;
- there is an error in pricing or product information;
- we suspect fraudulent, unauthorised, or unlawful activity;
- we are unable to process payment;
- we are unable to fulfil the order for operational reasons.
If your order is cancelled after payment has been taken, we will issue an appropriate refund.
6. PRICES AND PAYMENT
All prices shown on the website are displayed in GBP unless otherwise stated.
Prices shown at checkout are the prices payable at the time of purchase, including any applicable charges stated before you place your order.
We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.
Payment must be made in full at the time of ordering using the payment methods made available at checkout.
7. PROMOTIONS, DISCOUNT CODES, AND OFFERS
From time to time, we may offer promotions, discount codes, bundles, launch offers, or other incentives.
Unless stated otherwise:
- promotions are subject to availability;
- promotions cannot be combined;
- discount codes cannot be applied retrospectively;
- promotions may be changed, suspended, or withdrawn at any time where reasonably necessary.
Any specific promotional terms shown alongside an offer will apply in addition to these Terms of Service.
8. SHIPPING AND DELIVERY
Shipping times, delivery estimates, and shipping charges are set out on our website and/or at checkout.
Any delivery dates or times provided are estimates only unless expressly stated otherwise.
We aim to dispatch and deliver orders within the timeframes stated on our website, but delays may occasionally occur due to factors outside our reasonable control.
For full details, please refer to our Shipping Policy.
9. CANCELLATIONS, RETURNS, REFUNDS, AND GUARANTEES
Your rights in relation to cancellations, returns, refunds, and our 30-Day Peace of Mind Guarantee are set out in our Return & Refund Policy.
All cancellation requests, return requests, refund requests, guarantee claims, and related enquiries must be started through the Contact Us form on our website.
Please do not send any item back without contacting us first and receiving instructions.
Nothing in these Terms of Service affects your statutory rights.
10. PRODUCT USE AND CUSTOMER RESPONSIBILITY
It is your responsibility to read and follow all product instructions, warnings, directions for use, and storage guidance provided with the product and on the website.
You should not use any product in a way that is inconsistent with the instructions provided.
If you have any dental concerns, oral health conditions, allergies, sensitivities, or questions about whether a product is suitable for you, you should seek advice from a qualified dental or medical professional before use.
Individual results may vary depending on the user and how the product is used.
11. FAULTY, DAMAGED, OR INCORRECT PRODUCTS
If a product arrives faulty, damaged, incorrect, or not as described, please contact us through the Contact Us form as soon as possible.
Where applicable, we may offer a repair, replacement, refund, or another appropriate remedy in line with your legal rights and our policies.
12. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, branding, logos, icons, images, product names, page designs, and other materials, is owned by or licensed to Lumosmile unless otherwise stated.
You must not copy, reproduce, distribute, adapt, republish, display, or commercially exploit any part of this website without our prior written permission.
13. USER CONTENT AND SUBMISSIONS
If you submit reviews, comments, testimonials, photos, videos, messages, or other content to us, you confirm that:
- your content is accurate to the best of your knowledge;
- your content does not infringe the rights of any third party;
- your content is not unlawful, abusive, defamatory, misleading, or offensive.
Where you submit content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish, display, and share that content for marketing, promotional, customer service, and business purposes, unless otherwise agreed in writing.
We reserve the right to remove or refuse to use content at our discretion.
14. THIRD-PARTY LINKS
This website may include links to third-party websites, services, or platforms.
We are not responsible for the content, availability, policies, or practices of third-party websites and your use of them is at your own risk.
15. WEBSITE AVAILABILITY
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may suspend, withdraw, update, or change all or any part of the website without notice where reasonably necessary.
16. LIABILITY
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
To the fullest extent permitted by law, we shall not be liable for any loss that is not reasonably foreseeable, or for any business loss suffered by a consumer using this website for personal use.
If we fail to comply with these Terms of Service, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for loss or damage that is not foreseeable.
17. PRIVACY AND COOKIES
Your submission of personal information through the website is governed by our Privacy Policy and Cookie Policy.
If you need to contact us about any privacy or cookie-related matter, please use the Contact Us form on our website.
18. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes in our business, website, legal obligations, or policies.
Any changes will be posted on this page and will apply from the date of publication.
19. GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the laws of the part of the United Kingdom in which you live.
20. CONTACT
For all enquiries relating to these Terms of Service, your order, or any of our policies, please use the Contact Us form on our website.